At The Be Sanctuary, we strive to balance care for our community with the practical realities of operating a small, values-based space. Our cancellation policies are designed to be fair, transparent, and sustainable for both participants and collaborators.

Weather-Related Considerations

Weather can be unpredictable, and we understand that safety and accessibility come first.

• Unless otherwise stated, offerings remain scheduled as planned unless a cancellation or change is formally communicated by The Be Sanctuary or the Collaborator.

• In the event of severe weather, decisions are made with care for participant safety, facilitator availability, and building accessibility.

• The Be Sanctuary generally aligns with neighboring businesses in the building, which close only in the event of a Level Three Snow Emergency or higher.  However, individual Collaborators may make additional adjustments based on the nature of their offering and participants’ needs.

Refunds & Credits

As a small organization, The Be Sanctuary incurs non-refundable processing fees through our payment platform (Square). When a refund is issued, the Sanctuary receives less than the original payment amount.

For this reason:

• Refunds are not our preferred option.

• Whenever possible, registration fees are applied as a credit toward a future session, class, or workshop.

This approach helps us remain financially sustainable while honoring participant investment.

Workshops & Special Events (Non-Recurring)

• For one-time workshops or special events, the Collaborator leads the final decision regarding cancellation, rescheduling, or alternate arrangements.

• If an event is postponed:

  • Registrations may be transferred to a rain date or rescheduled session, when feasible.

  • If all participants are able to attend the proposed rescheduled date, fees remain applied until the event occurs.

• If an event is canceled without a reschedule option, credits toward future Sanctuary offerings are typically provided.

Classes & Ongoing Series (Weekly or Recurring)

• For regularly scheduled classes or series:

  • Registrations may be moved to a future date on the existing schedule.

  • This is especially encouraged when multiple dates are available.

• The Be Sanctuary is generally happy to accommodate rescheduling within the same series whenever possible.

Participant-Initiated Cancellations

When a participant chooses not to attend an offering due to weather, illness, or personal circumstances:

• The Collaborator retains primary discretion in determining how participant cancellations are handled, including whether to:

  • Apply the registration as a credit toward a future session or offering

  • Allow transfer to another date within a series

  • Offer an alternate arrangement when appropriate

• The Be Sanctuary strongly encourages credit or rescheduling over refunds whenever possible, due to non-refundable payment processing fees.

• Refunds, when granted, are typically issued only at the Collaborator’s discretion and may be subject to processing fee deductions.

• Collaborators are encouraged to communicate their cancellation approach clearly to participants at the time of registration or in follow-up communications.
  The Be Sanctuary is available to support Collaborators in navigating these situations in a way that balances care for participants with sustainability for all involved.

Communication

• Clear and timely communication is a shared responsibility.

• When weather or other circumstances may affect an offering:

  • The Be Sanctuary and/or the Collaborator will notify registered participants as early as possible.

  • Participants are encouraged to reach out with questions or concerns — we aim to meet each situation with care and reason.

Our Intention

This policy reflects our commitment to:

• Safety

• Fairness

• Sustainability

• Relationship-centered decision making

  We appreciate the understanding and flexibility of our community as we navigate these realities together.